• Training: A Passion for Service

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    Name: Training: A Passion for Service
    Date: April 11, 2018
    Time: 8:30 AM - 12:00 PM EDT
    Registration: Register Now
    Event Description:
    A Passion for Service ®
    Bill Drury is a man with a passion.  He is on a mission to help businesses create lifetime loyal customers. On April 11, 2018 he will present an action-packed 1/2 day workshop with proven strategies and techniques to help everyone in the company win customers and reduce lost sales.
    Some disturbing service facts:
    FACT: 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them.
    FACT: Customers who encounter poor service tell an average of 11 other people about their bad experience.
    FACT: 68% of customers who stop doing business with a company do so because of perceived indifference -- nobody cares.
    FACT: Courting new business can cost up to five times more than strengthening relationships with current clients.
    We've heard fantastic feedback about this program! 

    University of Phoenix, South FL Campus
    2400 SW 145th Avenue
    Suite 150
    Miramar, FL 33027

    Date/Time Information:
    Thursday, April 11, 2018
    8:30AM - 12:00PM
    Early Registration till April 4, 2018  $109.00 each      $99.00 each 5 or more
    Late Registration                             $129.00 each    $109.00 each 5 or more  
    Price for Non-Members:  $199.00
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